Our U.S. - based services and software resources provide the perfect balance between cost and proficiency.
Why pay for an expert or architect, when all you want is a developer or administrator? All of our employees are trained in-house and are managed by one of our experts with over ten years' Captiva experience. This collaboration makes a huge difference in the effectiveness and value of each billable hour. This is a level of service that no other outsourcing vendor can offer.
A typical engagement begins with having one of our experts study and document your Captiva system and business processes. From there, one of our in-house trained employees will take over daily responsibilities. The expert will always be available to the employee at all times. For the most difficult problems, your expert will be able to involve ALL Capture Sage Experts and employees until a solution is found.
More easily fill your open developer positions by removing the requirement for Captiva. The new trend of combining the job requirements for document capture and document management developer has never made sense to us. The business process and computer science concepts are not shared and rarely are the products based on the same technology stacks. This means that any resources that you do find will most likely not have the needed level of proficiency in one of the two products. When you outsource the Captiva support to Capture Sage, LLC, you gain access to experts for your document capture system and free up resources to better support your document management system. Take advantage of our knowledge and save your limited training and support budget to use for your document management systems.
We offer flexible shifts, including optional 24/7 coverage. We can support any level of off-site and on-site requirements. We have resources that speak multiple languages, including English, Hindi, Spanish, and Korean.
Captiva Administration Outsourcing
Our resources are able to perform full Administration of your Captiva system. Their responsibilities can include:
- Monitoring servers and production batches - alerting and fixing problems
- Installing new servers and software
- Problem research and escalation
- Responsibility for Level 2 help desk tickets
Captiva Development Outsourcing
Our resources are able to modify and maintain your Captiva system. Tasks can include:
- All Administrative functions
- Version upgrades
- Modification of existing applications - new Dispatcher templates, validation logic, workflow changes, etc.
- Responsibility for Level 3 help desk tickets